The small Version: If you’re on the lookout for exclusive gemstone or unique anniversary present, Leibish & Co. has a robust inventory of top-notch, colourful, and conflict-free expensive diamonds and gems. The family-run business has become running online since 1998 with your own touch which has won repeat company worldwide. Leibish & Co. makes it simple purchasing loose stones or perhaps to utilize their free of charge “Design yours” instrument to create your own ideal little bit of jewelry alive. With decades of experience and strong artistry under their buckle, Leibish & Co. is on the verge of expanding the stock to watches and various other extras.
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When Leibish Polnauer established his first on the web diamond business in 1998, it took nearly a full time to upload a single image and description to their website â but he had been a visionary exactly who saw possible when you look at the fledgling field of e-commerce. “as he views the potential in a concept, he can try everything inside the power to progress along with it,” said Benji Margolese, Director of information promotional for Leibish & Co.
Leibish created a fruitful, family-run operation along with his girlfriend and kids offering in authority roles. Obtained expanded a successful web based business with offices positioned throughout the world. Leibish & Co. is actually a leader in distinctive colored diamonds and gems which can be hard to find someplace else. Its diamonds will also be conflict-free, and that’s a significant factor for most shoppers.
“People visited us because they look for anything somewhat various, something a little more special than the rest of us has,” Benji mentioned.
While Leibish & Co. provides top-notch standard diamonds, the firm specializes in colourful, unique jewellery. Whenever questioned the reason why the organization has this type of a higher client return rate, Benji rapidly pinpoints the primary reason.
“It’s a mixture of exceptional products, fantastic service, and jewellery designed to the highest amounts of excellence,” he mentioned. “The precious jewelry we make is certainly not your everyday, mass-produced brand of product. Each piece is actually tailor-made to perfectly suit the diamond or gemstone chosen because of the customer.”
A household Affair With private Service
Leibish & Co. is a true family members business, with Leibish’s friends playing crucial roles in the company.
Leibish functions as creator and President of business, while their spouse, Rosi, is the company’ occasions management. Their own oldest daughter, Chavi, serves as the Lead Jewelry Designer â that’s a huge obligation since custom jewelry makes up more than 50percent with the organizations company, Benji said.
Leibish’s eldest child, Yossi, will be the President of Leibish & Co. Another daughter, Shmulik, who’s a graduate of this Gemological Institute of The usa, could be the main Diamond Buyer for any business. “Shmulik is, truthfully, certainly many talented tone diamond specialists in the industry,” Benji said.
Leibish’s boy Itzik will be the business’s COO and operates the ny company on Fifth Avenue. Yoni, that is the youngest of Leibish’s five kiddies, is the organizations CFO.
“as among the longtime members of the team, I’m able to tell you that, though there isn’t any connection, they think about me, yet others, section of their loved ones,” Benji stated. “each of us bring our very own expertise into the business, but work together to regularly grow the company.”
Clients are additionally handled like family at Leibish & Co., where the business invests electricity into personal service and revenue. “have you ever addressed one particular representative, for example, that is the same individual could constantly cope with, no matter what you will be phoning or creating in approximately,” Benji said. “We don’t have confidence in passing customers around to different departments when they have a question or particular concern they would like to cope with.”
Clients originate from throughout the World
Leibish has actually a few different types of clients: you will find people, exactly who largely store through the web site, retailers, and people during the trade business, just who usually go to the company’s main workplaces in nyc, Israel, and Hong-Kong.
The majority of Leibish & Co.’s customers are from United States. Their after that most popular market is actually Canada, accompanied by the uk, Australia, Hong Kong, while the remainder of Europe.
Consumers at every phase of life shop at Leibish & Co., though the majority are between your years of 35 and 54, Benji mentioned. Furthermore, the company garners about 300,000 website visits each month â and helps to keep most of the consumers coming back again.
“along with a 70per cent return client rating, we remain one of the most famous companies inside our market,” he said.
Colorful Diamonds & Gemstones With a “Design your personal” Option
Leibish & Co. holds top-quality precious jewelry, but also maintains inventory mobility, especially for web consumers, Benji stated. The business carries numerous loose diamonds and priceless gems, but its essential goods are personalized jewellery designs.
“We keep big collection of multicolor diamond and gem jewelry, with many associated with rarest shades ever viewed,” the guy stated. “We are known well by our very own bread-and-butter products â yellowish diamond and pink diamond wedding rings. But we offer expensive jewelry of almost every color, and precious gems â such as sapphires, emeralds, and rubies. We offer precious jewelry crafted with colorless expensive diamonds, too, but all of our knowledge is within the world of tone.”
For clients who’ve anything in your mind and require assist which makes it an actuality, Leibish & Co. offers a “Design yours” jewelry device, which Benji stated is its hottest item.
“Naturally, when looking for an unique part, people usually desire particular rocks and establishing types they have already fallen in love with,” he mentioned. The “Design your own personal” device allows customers to construct a piece with the stone, placing, and steel of their choice.
“permits them to bring their own desires to life â with the help of our knowledge in artistry,” Benji told you.
Accessories & brand new on line Tools in Store for Leibish & Co.
because seems forward to the long term, Leibish & Co. is actually gradually shifting toward higher-ticket items and more item assortment. The business seems comfy branching out to new product lines considering the dedication and enthusiasm it relates to most appropriate their present projects.
“We have spoken of adding a lot of different accessories â for example deluxe watches, purses, as well as pencils,” Benji said. “But we decided to wait until we first perfected the primary distinctive line of item, that will be expensive jewelry.”
Leibish & Co. normally looking for ways to continue mastering the preferred website, too. A proven way it intentions to enhance the on-line knowledge is by adding augmented reality functions, that’ll offer virtual customers a lot more of an in-store experience.
As a business enterprise along with its sources in colourful diamonds and e-commerce, Leibish & Co. will continue to innovate in a normal industry which views change since the exemption, perhaps not the rule.